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CHINA SINOTRUK INTERNATIONAL CO., LTD
Mobile: 008613802120810
E-mail:howo@sinotrucks.net
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Postal Code:300402
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Warranty rules
admin              Time: 10-10-24   
China SINOTRUK INTERNATIONAL Co. Ltd.

Warranty Rule

 
1.Summary
1.1. The quality warranty is an important action for China National Heavy Duty Truck Group Co. Ltd.. The warranty department should do this work well.
1.2. the suitable product :Steyr series, Steyr FL, Huang He ,HOWO
1.3. Warranty content: within the warranty period of STEYR,STEYR FL and Huang He, HOWO due to
The reason of product material, manufacturing and installment quality, the whole truck and part of damage, the customer service center will serve the client with free 
 
2.       Stipulation of warranty
2.1. The valid date should be the date that seller issue invoice to the final user.
2.2.   The warranty period
2.3.   2.2.1 Truck for road use:
Basic parts: Within 12 months, for engine parts ,the driving distance does not exceed 120,000 Km; for the other parts , the driving distance does not exceed 100,000km; warranty ends whichever of these time or driving distance occurs first.
Important parts: Within 12 months or the driving distance does not exceed 60000 KM, warranty ends whichever of these time or driving distance occurs first.
Common parts: Within 12 months or the driving distance does not exceed 30000 KM, warranty ends whichever of these time or driving distance occurs first.
 

category
 
 
Warranty item
 
 
 
Warranty period and distance
 
 
 
Basic parts
 
 
 
 
 
 
 
 
engine
 
 
Engine body, shaft, connecting rods, cylinder heads, fly wheel, cylinder sets, inlet and out let pipe, oil pan, fly wheel housing
 
 
 
 
 
12 months or 120000
KM, warranty ends whichever of these time or driving distance occurs first.
 
The others
 
 
Cab frame, frame, axle, steering unit, unit housing, balancing axle
 
 
12 months or 100000
KM, warranty ends whichever of these time or driving distance occurs first.
 
 
 
 

 
 

category
 
Warranty item
 
Warranty period
Important parts
Engine
Cylinder lining, fuel pump, piston, gears, valves, rods, oil pump, cylinder ring, starter, turbocharger, air pressure, water pump, radiator, fuel tank,
12 months or 60000 KM, warranty ends whichever of these time or driving distance occurs first.
Transmission
Gears, shift unit, synchrony. Unit, main shaft, counter shaft, reverse shaft
Clutch
Shift system, clutch, clutch cylinder
PTO
PTO housing, gear
Axle
Front and rear axles parts except bearing, oil seal and housing
Brake
Brake valves, mechanisms, brake cylinder,
others
Steering hydro pump, steering connecting rod, drive shaft, spring, disc rim, tipper piston, cargo box, tires

 
 
Plus: the warranty period of the unmarked parts above will be executed as that of common parts marked above.
2.3 As regards all kinds of construction use, mine use truck or used on bad road and off road condition, the warranty period will be 6 months warranty distance will be 60000 Km, the others will be 30000 Km, 12 months or 60000 KM, warranty ends whichever of these time or driving distance occurs first.
2.4 Military truck….
2.5 the warranty stipulation to the domestic customer used overseas
The stipulation is the product of China national heavy duty truck group co. Ltd. and used overseas.
There are two styles as mentioned below. One of them has to be choused in the quality and warranty clause in the contract when signing the contract.
 
The first style:
 
The contract sell price  will be the “cash back” price .China national heavy duty truck group co. ltd. will return back RMB 2000 per truck based on the domestic sale price, this “cash back” refund will be used as the user assume the quality responsibility repair cost and automatically China national heavy duty truck group co. ltd. will not assume the quality responsibility repair cost. 
 
The second style:
 
a).Contract price will be domestic soled price, does not include overseas service charge.  
b).Quality warranty and claim will be executed as mentioned above. To ocean shipment, the quality warranty period will be extended 1 month. But, refer to the damage in the delivery and long time storage. Parts or oil caused from storage circumstance, does not included in the field of quality warranty.
c).If China national heavy duty truck group co. Ltd. assign person to serve overseas, the overseas user should not only assume the charge of two way fly ticket, overseas accommodation(not lower than the overseas stuff standard of country stipulation),but also pay at least USD 500(tax not included)per month per stuff. The overseas user should arrange to get visa to going abroad to China national heavy duty truck group co. Ltd. stuff and ensure the safety of the stuff, then cover overseas stuff insurance and medical insures according to the same level of overseas stuff standard.
 
d).The overseas user should buy at the same time 5-10% valued spare parts of the contract value, based on the truck working condition , certain country condition, to maintain and repair , used as normal protection. China national heavy duty truck group co. Ltd. would help to provide part list. 
 
e).If parts are needed within the warranty, China national heavy duty truck group co. Ltd. stuff will use their own parts to fix the truck, China national heavy duty truck group co. Ltd. Will deliver the same parts to the domestic company or their representative of the user on time. If the parts stuff brought does not meet the need and needed domestic deliver parts urgently, China national heavy duty truck group co. Ltd. will only be responsible to deliver parts to the domestic company or their representative of the user, and the user will be responsible to deliver parts overseas, China national heavy duty truck group co. Ltd. will provide parts free charge if it within quality warranty period and meet the stipulation of claim. If it exceeds warranty period or is not included in the claim period, China national heavy duty truck group co. Ltd. will only deliver parts after getting payment from user.
 
3.       Quality warranty stipulation
3.1 Quality warranty request will only be valid if the user provide the full valid quality warranty card and normally used according to the product introduction and quality warranty card., otherwise it will be looked as the user abandon quality warranty right automatically.
3.2 China national heavy duty truck group co. Ltd. only execute quality warranty to the whole truck or chassis, and will not assume quality warranty to the changed on truck or chassis without permission of China national heavy duty truck group co. Ltd..
3.3. China national heavy duty truck group co. Ltd. SINOTRUK does not assume any damage due to the parts not admitted by it.
3.4 China national heavy duty truck group co. Ltd. does not assume any damage due to overload and continue driving after finding potential accident.
3.5 If the user refuse and prevent the user service center to inspect, repair and analyze the truck normally by any excuse , the user should assume all damages automatically.
3.6 If the truck exceeds forced warranty distance and has not been warranted in the Heavy Truck Repair Center, China national heavy duty truck group co. Ltd. will not be responsible for the warranty, it will only provide service with charges.
3.7 Within warranty period, if the truck is separated, changed and repaired privately by the unit and person beyond China national heavy duty truck group co. Ltd. service center and makes it is impossible to analyze and research the problem reason, China national heavy duty truck group co. Ltd. will not be responsible for any warranty.
3.8 If the truck is separated and changed to the parts not manufactured by China national heavy duty truck group co. Ltd. without the permission of China national heavy duty truck group co. Ltd., China national heavy duty truck group co. Ltd. will not be responsible for the damage occurred the un-reasonable changing and installment.
3.9 China national heavy duty truck group co. Ltd. will not be responsible for the wrong operation and personal rescue or other rescue beyond the truck.
3.10 If truck mileage meter seal is opened or damaged without permission of China national heavy duty truck group co. Ltd., China national heavy duty truck group co. Ltd. will not be responsible for quality warranty. 
3.11 If the mileage meter is damaged and can not certain the distance, then the following rule should be used to accumulate exact distance: date count from the date of buying, road used truck will be counted 400KM per day, others be counted 200 KM per day.
3.12 Normal consumed parts, fragile parts, oil etc. is not suitable to quality warranty.
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